Services
What We Do
End-to-End Services for Smart Building & Workplace Management
Chasel Solutions delivers a full spectrum of advisory, implementation, and managed services — built around Planon IWMS, PointGrab, Milesight IoT, and Zebra asset tracking. From strategic planning to go-live and beyond, we are your long-term partner for intelligent facilities and workplace management across Asia.
Service 01
Implementation & Deployment
A structured, advisory-led approach to deploying Planon IWMS and associated technologies — tailored to your organisation's complexity, timelines, and objectives.
We begin with a thorough discovery and strategic planning phase to define scope, architecture, and success criteria. From there, our certified consultants lead the full technical delivery: system installation, configuration, master data design, workflow setup, and data migration from legacy systems. Our phased approach allows your team to realise value early and build capability as the project progresses.
- ✅ Strategic project planning & scoping
- ✅ System architecture & environment setup
- ✅ Configuration, customisation & workflow design
- ✅ Data migration from legacy CAFM/CMMS systems
- ✅ User acceptance testing & go-live support
- ✅ Post-implementation hypercare & stabilisation
Typical Engagement
Our implementation methodology follows a proven, phased delivery model:
Capabilities Include
- 📐 Space inventory & floor plan management
- 📊 Occupancy data capture & utilisation analytics
- 🔄 Move, add, and change (MAC) management
- 💺 Hot-desking & flexible seating configuration
- 📅 Room & resource reservation systems
- 🏢 Activity-based working (ABW) enablement
- 📡 PointGrab sensor integration for live occupancy
- 📈 Space efficiency reporting & ROI analysis
Service 02
Space & Workplace Management
Transform how your organisation uses space — reducing costs, improving productivity, and enabling the hybrid workplace.
Many organisations have more space than they realise — or the wrong kinds of space for how their teams actually work. Our Space & Workplace Management service combines Planon's powerful space management capabilities with real-time occupancy data from PointGrab sensors to give you a complete, accurate picture of how your spaces are being used — and where improvements can be made.
We configure and implement room reservation and hot-desking systems, move management workflows, and activity-based working frameworks — enabling your organisation to optimise its real estate footprint, reduce occupancy costs, and create a more productive, flexible working environment for employees.
Optimise Your Spaces →Service 03
Asset Management & Maintenance
Gain complete control of your physical assets — from acquisition to disposal — while optimising maintenance operations and extending asset lifecycles.
Our Asset Management service combines Planon IWMS with Zebra barcode scanning and real-time location tracking (RTLS) to give your facility team complete, accurate visibility of every asset across your portfolio. We help you establish a single source of truth for asset data — covering condition, location, maintenance history, warranty status, and cost.
On the maintenance side, we design and implement preventive maintenance programmes, automate work order generation, and streamline service request management — helping your team shift from reactive to proactive asset care. The result: reduced downtime, lower maintenance costs, and longer asset lifecycles.
- ✅ Asset register design & data migration
- ✅ Barcode & RFID asset tagging (Zebra)
- ✅ Real-time location tracking (RTLS) integration
- ✅ Preventive maintenance workflow design
- ✅ Work order management & automation
- ✅ Asset lifecycle & replacement planning
- ✅ Compliance & regulatory maintenance tracking
Why Asset Management Matters
Organisations that don't actively manage their assets face:
Assets recorded in the system that no longer exist — inflating insurance costs and distorting financial reporting.
Reactive maintenance costs 3–5× more than planned preventive maintenance and creates operational disruption.
Missed maintenance obligations for critical equipment can result in regulatory penalties and safety incidents.
Integration Capabilities
- 🏗️ BIM-to-Planon data synchronisation
- 🔗 ERP & HR system integration (SAP, Oracle)
- 📡 IoT sensor platform connectivity (MQTT, API)
- 🗂️ GIS & floor plan management
- 📋 CAFM & CMMS data migration
- 🔄 Real-time data feeds & webhooks
- 🤖 Process automation & workflow triggers
- ☁️ Planon Cloud & API integration
Service 04
BIM & Data Integration
Break down data silos and connect your facility management systems with the wider technology ecosystem of your organisation.
Building Information Modelling (BIM) provides a rich, structured data source for facility management — but only when it is properly connected to your operational systems. We align Planon IWMS with BIM data to give facility managers access to accurate, up-to-date spatial and asset information directly within their IWMS workflows.
Beyond BIM, we design and implement integrations between Planon and your wider technology stack — including ERP systems (SAP, Oracle), HR platforms, IoT sensor networks, and third-party applications. Our integration work ensures your facility data is always accurate, consistent, and actionable across all systems.
Connect Your Systems →Service 05
Reporting & Analytics
Transform your facility data into strategic insights — enabling better decisions, demonstrating ROI, and supporting ESG and sustainability reporting.
Many organisations implement an IWMS but struggle to extract its full value because their reporting is underdeveloped. Our Reporting & Analytics service configures Planon's reporting capabilities to deliver the KPIs, dashboards, and analytics that matter most to your stakeholders — from operational teams to the C-suite.
We work with your team to define performance metrics, design intuitive dashboards, and build automated reports for compliance, sustainability, cost management, and space utilisation. We also help organisations calculate and communicate the ROI of their IWMS investment — a critical capability for sustaining executive support and driving continuous improvement.
- ✅ KPI framework design & metric definition
- ✅ Executive & operational dashboard configuration
- ✅ Space utilisation & occupancy analytics
- ✅ Energy & sustainability (ESG) reporting
- ✅ Maintenance performance & SLA reporting
- ✅ ROI calculation & business case support
- ✅ Compliance & audit-ready reporting
What Good Reporting Delivers
Identify underutilised floors, right-size your portfolio, and reduce real estate costs with data-driven decisions.
Track energy consumption, carbon emissions, and ESG targets with automated, audit-ready sustainability reports.
Monitor SLA performance, work order completion rates, and asset reliability to drive continuous improvement.
Give leadership clear, real-time visibility into facility performance, costs, and strategic KPIs.
Support Options
Business-hours helpdesk, bug fixes, and minor enhancements via a managed support ticket system.
Proactive system monitoring, quarterly health checks, minor configuration changes, and priority response SLAs.
Full outsourced management of your Planon environment — including upgrades, integrations, and continuous improvement.
Service 06
Training & Support
Ensure your team has the knowledge, confidence, and ongoing support to get maximum value from your IWMS investment.
A successful system implementation is only the beginning. Long-term value comes from having users who are proficient, processes that are properly adopted, and a support structure that keeps the system healthy as your organisation evolves. Our Training & Support services are designed to ensure your Planon IWMS and connected technologies deliver ongoing value — not just at go-live.
We provide structured training programmes for all user levels — from end users and power users to system administrators and super users. Our support services range from standard helpdesk support to fully managed application management services, where our team takes responsibility for the ongoing health and development of your Planon environment.
- ✅ Role-based training programmes (end user to admin)
- ✅ Train-the-trainer for internal capability building
- ✅ On-site & remote training delivery
- ✅ Managed helpdesk & incident support
- ✅ System health checks & proactive monitoring
- ✅ Planon version upgrades & patch management
- ✅ Continuous improvement & enhancement services
Ready to Work with Asia's Smart Building Experts?
Whether you're just starting your IWMS journey or looking to get more value from an existing system, our team is ready to help. Let's build something great together.
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